Information Technology and Communication

Campus Network

We provide the campus with access to the normal Internet as well as several national backbones, including Internet, Internet2 and ESNet. Access is provided from department-provided offices and wireless access nodes throughout campus. These connections are protected from the outside with firewalls and monitoring services and are supported with on-site staff. Local on-site support is also available for all New Mexico Tech-owned equipment. For a list of our current prices, click here.

To obtain network services or a quote for services, please contact the Help Desk (575-835-5700 or [email protected]) and submit a work order. If the work order is for a Network issue, please include your IP address with the work order: this will help us diagnose the problem. If you don’t know your IP address check the instructions below and follow the directions for your specific OS (Windows or Mac).

Network FAQs

Networks provided

Standard Network Connection (a.k.a. Academic Connection or Network Connection)

This is the normal network connection nearly everyone on the campus uses. This provides a single IP address and should only connect a single network host. Each machine gains access to the Internet service as a single client fair-share portion. Fair-share portions are provided as an equal share of available fair-share bandwidth based on IP the address assigned.

Administrative Network Connection (a.k.a. Admin Network Connection)

This Admin Network connection provides all the features of the Standard Network Connection as well as access to specific Admin Network services. These services include firewall protection, MS Office, Anti-Virus Software, E-Mail with SPAM protection, and other access to restricted administrative services.

Not every client has access to this service. Only clients with an approved, demonstrable need who are in a location where the Admin Network can reasonably deployed will be provided an Admin Network port.

End-User Equipment Connection (a.k.a. NETEU)

Some organizations that occupy single tenant buildings have opted to install networking and provide ongoing infrastructure support on their own. This allows them to pay a lower ongoing per machine rate while maintaining their portion of the Internet fair share bandwidth for the machine. All infrastructure support is provided by ITC as a time and materials basis, but no infrastructure upgrades are provided by ITC.

Direct Connect Model

Some organizations that occupy single-tenant buildings have opted-out of fair-share Internet delivery and purchase a set amount of Internet bandwidth instead. Bandwidth is purchased in 1 Mbit, 5 Mbit, and 10 Mbit blocks (1Mbit minimum) and priced at the opportunity cost (not based on usage). This billing model is also available in some multi-tenant buildings for an initial install fee and ongoing monthly charges. For a quote on this service, contact the Help Desk and submit a work order.

Activating a port

When you activate a port on the network (Admin Network and Direct Connect excluded) you should submit a work order and Port Activation Request Form (PARF). When the work has been completed, you will have the PARF returned to you.

Open Labs

ITC can assist departments in creating open labs for general student and staff use. If your department wishes to create an open lab, please contact the Help Desk and submit a work order. If you would like to see a list of current open labs and their hours, please click here.

What is my IP address?

If you are having issues with your network connection (wired or wireless) please include your computer’s IP address with your Networking work order. Generally, your IP address will begin with 129.138.

Windows

Open up the command interface (press the Windows key on your keyboard, type cmd into the Windows search bar, and hit enter).

Then type ipconfig and hit enter. Your IPv4 and IPv6 addresses (a series of numbers or letters with dots between them) will display, as well as some other information about your network connection.

If the issue is with your wired internet (Ethernet), please include the IPv4 Address from the section labeled Ethernet adapter. If the issue is with your wireless internet (Wi-Fi), please include the IPv4 Address from the section labeled Wireless adapter.

Mac

Open up a terminal (Applications -> Utilities -> Terminal).

Then type ifconfig and hit enter. Your IPv4 (inet) and IPv6 (inet6) IP addresses will display--a series of numbers or letters with dots between them--as well as some other information about your network connection.

If the issue is with your wired internet (Ethernet), please include the inet address from the section labeled either en# or eth# (where # is some number, usually 0). If the issue is with your wireless internet (Wi-Fi), please include the inet address from the section labeled wlan# or ath# (where # is some number, usually 0).