Zoom frequently asked questions for faculty: New Mexico Tech

Zoom FAQ for faculty

How are Zoom and Panopto integrated into Canvas?

How do I make sure my Zoom meetings are secure?

What are the computer and browser requirements for using Zoom?

How can I check to see if my computer and Internet connection is ready for Zoom?

I get "User not exist. (1.001)" when I try to install the licensed version of Zoom.

Try this fix: (1) Go to zoom.us/signup and create a basic Zoom account with your NMT email address. Once you are finished setting up your account, log out. (2) Then click on the Zoom activation link again. This will elevate your new basic account to a licensed account and give you access to the Zoom tab in Canvas.

Can I share the screens from iOS mobile devices in Zoom?

Students enter my meeting early and start the recording.

If you have scheduled a course to be automatically recorded, students may enter early and begin the recording process before the class starts. The solution to this is is to make sure in the meeting setup to uncheck the option in meeting setup that says "Enable join before host." This means the meeting, and the recording, will not start until the instructor enters the room.

When I play videos within Zoom for my class, why can they hear the audio?

I can't see my Zoom recordings.

Your default folder for Zoom recordings is located in your personal folder, most likely a folder called "Meeting Recordings." (Some instructors may have a different name.) Copy/move the recording to the appropriate course folder, or setup folder mapping: tutorial.

How do I optimize a shared video clip in Zoom?

How do I use a Wacom graphic tablet to write on the screen in Zoom?

How to I change my background image? What other options are there for writing on the screen as in a classroom with a whiteboard?

Where can I find information about the status of the Zoom servers?

ACT Staff
Classroom technology support: 575-835-6688
Canvas support: 575-835-5511
Classroom or Canvas support: [email protected]